This privacy policy describes how inquiry information may be handled when visitors use the Tyco Fire website. The site collects information that users choose to submit, such as name, company, email, phone number, country, request type, product details, facility context, and message content. That information is used to respond to quote requests, prepare documentation questions, route distributor communication, improve website content, and maintain a practical record of open sourcing requests.
Users should avoid sending sensitive personal information, medical information, passwords, payment card data, confidential building security details, or emergency instructions through the general form. If a request involves fire alarm records, panel photos, monitoring information, or inspection comments, submit only what is needed to identify the product and scope. Additional secure transfer steps may be requested when a file contains restricted facility information.
Submitted information may be shared with internal support teams, distributors, logistics partners, or service providers when needed to answer the request. The information is not used to make unsupported safety claims. It may also be retained to maintain quote history, reduce duplicate requests, and support follow-up communication. Aggregated, non-identifying data may be used to understand common product categories and documentation needs.
Visitors may request correction or deletion of inquiry information where applicable. Some records may be retained when required for legitimate business, legal, security, or dispute-resolution purposes. To ask a privacy question, use the contact page and include enough detail to identify the relevant request.
Reasonable administrative and technical controls are used to keep inquiry information limited to the people who need it for response, sourcing, or follow-up. Retention periods may vary by request type, customer relationship, distributor workflow, and legal obligation. When a request is no longer useful for business or compliance purposes, it may be deleted, anonymized, or archived in a restricted form.